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While many of us have lived through crises and economic downturns before, I think we can agree that COVID-19 presents unique challenges we haven't faced before. Widespread social isolation and working from home has become the new norm — and probably will be the status quo for some time.
Businesses in the legal ecosystem — legal marketers, law firms, in-house legal departments, ALSPs and legal technology providers — are understandably concerned. What does this pandemic mean for short- and long-term growth? Will my immediate cash flow be impacted? How do I ensure staff remains productive? How do I close deals with customers I can't meet face to face, especially when they are dealing with many of the same concerns and uncertainties?
The ability to adapt, be nimble and pivot as necessary is crucial to surviving and thriving in ever-changing economic climates. Just because we are in a virtual environment now doesn't mean that we cannot be effective or productive. Communicating in the age of social distancing requires a new way of thinking and being — not just in the virtual workplace with our peers but also how we communicate and partner with our clients.
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