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Every touch point a client has with a firm, including support staff, can contribute meaningfully to client satisfaction ' or dissatisfaction.
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Should law firms hire professional sales people?
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When law-firm leaders create or modify a firm's strategic goals, they typically do not spend enough time thinking through the ways in which they may have to change the culture if the strategy is to succeed.
Columns & Departments
Even enlightened leaders often find it hard to get rank-and-file partners to align their individual near-term behaviors with the leaders' long-term strategic vision.
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Is becoming a Partner still a realistic expectation in most large firms?
Columns & Departments
John B. Sivertsen has joined Ranstad North America as its associate general counsel.
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This article describes 10 proven strategies that we have recommended to clients to effectively implement the two-tier partner structure.
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This column addresses the new compatibility features of Microsoft Office Word 2013.
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According to the Gartner Group, 70% of outsourcing engagements fail and 90% do not meet their financial goals.
Moving from the challenge of getting that first handshake to closing new business.