Every touch point a client has with a firm, including support staff, can contribute meaningfully to client satisfaction ' or dissatisfaction.
October 29, 2013Jim Durham
Should law firms hire professional sales people?
October 29, 2013Silvia L. CoulterWhen law-firm leaders create or modify a firm's strategic goals, they typically do not spend enough time thinking through the ways in which they may have to change the culture if the strategy is to succeed.
October 29, 2013Steve Armstrong And Tim LeishmanEven enlightened leaders often find it hard to get rank-and-file partners to align their individual near-term behaviors with the leaders' long-term strategic vision.
October 29, 2013Pamela WoldowIs becoming a Partner still a realistic expectation in most large firms?
October 29, 2013Ed PollJohn B. Sivertsen has joined Ranstad North America as its associate general counsel.
October 02, 2013Law.com StaffThis article describes 10 proven strategies that we have recommended to clients to effectively implement the two-tier partner structure.
October 02, 2013Joel A. RoseThis column addresses the new compatibility features of Microsoft Office Word 2013.
October 02, 2013Sue HughesAccording to the Gartner Group, 70% of outsourcing engagements fail and 90% do not meet their financial goals.
October 02, 2013Rob MatternMoving from the challenge of getting that first handshake to closing new business.
September 30, 2013Allan Colman
