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Experience Is Everything: Why Focusing On Client Experience is Critical and How to Get Started Image

Experience Is Everything: Why Focusing On Client Experience is Critical and How to Get Started

Kristen Dallman

In this marketplace, one thing is abundantly clear: To remain competitive, you must adapt. So how can you adapt in a way that meets the increased expectations of today's client? Focus on client experience.

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The Connection Between Process Improvement, Project Management, and Pricing Image

The Connection Between Process Improvement, Project Management, and Pricing

Catherine Alman MacDonagh & Frederick J. Esposito Jr.

Law firms must continuously review business and legal processes to operate and interact with less waste and costs and develop pricing models that address client needs while generating profits for the law firm. This is actually simple, but not easy to do.

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Using Process Improvement and LPM for Competitive Advantages in Pricing and Fee Arrangements Image

Using Process Improvement and LPM for Competitive Advantages in Pricing and Fee Arrangements

Catherine Alman MacDonagh & Frederick J. Esposito Jr.

This article explores the connection between process improvement, project management, and pricing. Clients want budget predictability, options in fee arrangements, and value. The firms that do this well, regardless of their size or location, will have the competitive advantage.

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Use Marketing and Biz Dev Content for Cross-Selling Success Image

Use Marketing and Biz Dev Content for Cross-Selling Success

Wayne Pollock

If you're unsure about how to get your cross-selling efforts going, marketing and business development content, in all of its forms, is your secret weapon for cross-selling your firm's services.

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The Culture Code for Law Firms Image

The Culture Code for Law Firms

Marci Taylor

Many firms have made a valiant attempt to maintain firm culture in the brave new world in which we find ourselves. Culture is not something that is pre-destined or accidental. Rather, it is something that exists and evolves in organizations where particular skill sets are present and cultivated.

Features

Use Business Development Content for Cross-Selling Success Image

Use Business Development Content for Cross-Selling Success

Wayne Pollock

If you're in that boat, or you are unsure about how to get your cross-selling efforts going, marketing and business development content, in all of its forms, is your secret weapon for cross-selling your firm's services.

Features

Driving Innovation in a Dynamically Changing Legal Market Image

Driving Innovation in a Dynamically Changing Legal Market

Ari Kaplan

A series of interviews with large law firm partners around the world to better understand how they are leveraging technology to drive innovation and transformation in their practices.

Features

Ensure Financial Health Ahead of an Economic Downturn Image

Ensure Financial Health Ahead of an Economic Downturn

Derek F. Meek & Hanna Lahr

Proper planning is key to ensuring a company's financial health when facing an economic downturn. Although companies will come into such planning with different levels of financial health, the same considerations can be helpful in determining the best path forward.

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Aligning with Client Expectations Image

Aligning with Client Expectations

Vivian Hood & Terry M. Isner

We're well into 2022, and despite the flip of the calendar, COVID is still sweeping the U.S., it feels like not much has changed. Or has it?

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Sales Enablement: The Next Big Thing In Legal Services? Image

Sales Enablement: The Next Big Thing In Legal Services?

Eric Dewey

Sales enablement is how law firms can take control of their business development and marketing processes and improve the effectiveness of their revenue growth initiatives.

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