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Why Web Sites Fail: Marketing

By Harry Bartlett
June 01, 2003

This next article in the “Why Web Sites Fail” series examines the reasons why Web initiatives frequently do not meet their intended goals. While there are as many reasons for failure as there are different kinds of Web sites, this series is based on experiences I have had over the past 5 years as a Web site builder and refers to Web sites that are used for client acquisition, customer relationship management and e-commerce. This article addresses the underlying foundation of Web site communications ' marketing.

Overview

Since Web site “content” is essentially embedded in software on a network, understanding how to effectively utilize Web sites as a marketing communications medium requires an understanding of Internet technology as well as traditional marketing practices. Often marketing communication managers lack an in-depth understanding of these Internet marketing fundamentals ' here's an overview of some basic principles.

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