Making Internal Communications Work

When a client asks two different people in your firm the same question ' and is given two different and conflicting answers, then you might get the idea that maybe the concept of internal communications is more than just a management clichZ. When an instruction from the managing partner is completely diluted as it goes down the line, then how can we dismiss internal communication as inconsequential? Why is it so often taken for granted? Why does internal communication rarely work to anybody's satisfaction?

23 minute readAugust 01, 2003 at 01:22 PM
By
Bruce W. Marcus
Making Internal Communications Work

When a client asks two different people in your firm the same question – and is given two different and conflicting answers, then you might get the idea that maybe

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