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e-Commerce is Up ' and So Are Complaints of Identity Theft
e-Commerce has become a mainstream staple, research from the private sector and the government indicates.
Consider:
- U.S. Census Bureau figures show 2002 holiday season record online sales of $13.7 billion
- A recent survey by the nonprofit research outfit The Conference Board showed consumer confidence in online services stronger than ever, with more than a third of online shoppers saying they believe transactions are safe
- e-Legal services undoubtedly have benefited from the e-commerce uptick, but at lest some of that benefit has also undoubtedly come in an unfortunate form.
Identity theft
The U.S. Federal Trade Commission (FTC) said in January that identity theft last year was again the leading consumer fraud complaint ' and e-commerce categories lead the list in terms of percentage of reports, with Internet auctions at 13%, and Internet services and computer services at 6%. The agency did not, however, note which percentage of overall identity theft or other fraud complaints involved e-commerce transactions. e-Commerce Law & Strategy sought clarification, but did not receive it by presstime.
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