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Keep Your Client 'On Board!'
As lawyers, we spend a lot of time keeping ourselves current on the law, attending continuing legal education programs, and learning how to deal with experts. Sometimes, in the middle of our frenzied search for a latest case and the latest technique, we need to get back to the basics. One of the most important basics about which we should remind ourselves is the need for good client communication. While we are busy being lawyers negotiating with the other side, and preparing for trial, sometimes we have to remember that the client needs to be kept abreast of what we are doing and made a part of it. After all, this is their case, not ours.
The Rules of Professional Conduct address the need to keep the client 'informed about the status of a matter and promptly comply with reasonable requests for information.' This rule is important not only in order to allow clients to make informed decisions about their case, but also to keep good attorney-client relationships.
There are many techniques for keeping the client 'on board':
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