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Technology at Work: A Review of Syngence Services

By Browning Marean
September 05, 2003

Late last year, an old case was resurrected after an appeal resulted in our winning summary judgment being overturned. With the equivalent of 54 Bankers Boxes' worth of documents loaded on CDs as TIFF images without any associated indexing or coding, we were faced with the weighty task of processing those documents in a very short amount of time.

The key issues were cost and functionality. We quickly needed usable data that could be manipulated, at a price acceptable to our client. Upon investigating our options regarding either manual or automated coding, we were introduced to the Syngence services by American Legal Copy ' our reprographics vendor in San Diego. We decided to give Syngence a try because their Syndex automated indexing service promised a basic database of information in a matter of days and their Synthetix-related content search feature intrigued us. In addition, we would not have to invest in any new software because they could provide our document index ready for upload directly into our existing Concordance package. This approach kept our staff from having to rapidly learn another new system.

Since Syngence was relatively unknown to us at the time, we also liked the fact that we could give them a portion of our documents for processing as a 'pilot test.' If we had not been satisfied with the results of the test, there would have been no obligation for either Gray Cary or our client to continue the service. The pilot results were satisfactory, so we continued processing the remainder of the collection.

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