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Product Review: ContactEase ' A Next-Generation Client Relationship Management System

By Aaron Douglas
October 05, 2003

Miller Nash is one of the Pacific Northwest's largest multi-service firms and has always been a technology leader in our region.

When I first started with the firm in 2000, I set out to identify a client relationship management software that could accommodate the more than 30,000 contacts in the firm's client database, and could be expanded from there. I also wanted to make sure that it was incredibly easy to use, since we were aware that lawyers and their secretaries typically do not have time to learn new software. I knew that Miller Nash needed a system built on leading-edge technology in order to perform faster and with maximum reliability.

The firm had already been using Cole Valley Software's LegalEase, an earlier marketing database program. In 2001, Miller Nash carefully evaluated a variety of client relationship management software available, including an early version of what would become ContactEase, Cole Valley's next-generation product. The firm ultimately concluded that it would be most efficient to grow with Cole Valley's software, rather than take a risk on other new, untested (and often more expensive) platforms.

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