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Assimilating Lawyers
Law firms are growing again through laterals and associate hires, but many of the laterals are creating “pods” which bring unique processes for delivering legal services, to the detriment of using the best experience in the firm and superior client service. While this is happening, there are major changes coming to the profession that will challenge the ability of the lawyers to train and transform young lawyers into strong contributors to the clients and the firm. At the same time, client loyalty is decreasing. When Ralph Nader wrote his book, “Unsafe at Any Speed,” GM responded with denial.
Now, lawyers are in denial as we focus on the changes required in the profession to simultaneously increase profits, lower legal costs to clients, and improve the quality of service. This article is provided to help lawyers overcome the old culture hurdle and get to higher profits and stronger client loyalty.
How would you like to reduce turnover by increasing the quality of work your people get to perform? How would you like to eliminate the lost revenues and the frustrations of talented people that has come with others fogging zero-value time into files; partners hoarding work and doing work that other, lower-level employees could do (rate transfer); or supervising lawyers who churn too many people through a file? How would you like to increase your firm's reputation as a responsive team of lawyers able to meet client needs for schedule, predictability in results and fees, and reduction of risks?
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