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IM: Plenty of Benefits, But Risks Too

By By Marie Flores
March 01, 2004

Like many other businesses, the financial sector has embraced e-commerce as a way of expanding. Today, online banking is fairly common. Many financial institutions offer a variety of products and services for commercial and retail customers.

And the finance market is mirroring wider use of all things “e” by taking e-business a step farther with the use of instant messaging (IM) to provide faster customer-inquiry responses. But although IM use often allows them to provide better customer service, it also exposes institutions to a variety of potential risks.

What is IM and How Does it Work?

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