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It's Not What You Bill, It's What You're Paid

Over the past two decades, the monitoring of legal bills by insurance firms that are paying for outside counsel has become standard practice. Whether using in-house accounting staff or hiring a third party, insurers have put attorneys on notice about what they will pay for, and how work must be documented. In turn, attorneys who defend insurance cases have had to adjust the way they do business.

For attorneys, the change in attitude and practice hasn't always been easy. Insurance defense attorneys are, as one lawyer put it, “the most risk-averse, change-resistant segment of a risk-averse, change-resistant profession.”

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