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OpenSource Sanitize Can Speed Up KM

By Warren Jones
September 02, 2004

Just like many other knowledge organizations, we at Pillsbury Winthrop LLP have invested thousands of dollars in processes, training and technology to capture and leverage our partners' knowledge. Early on we realized that the ability to share personal knowledge and prior work would determine our place in a very competitive market. Knowledge Management had the potential to flush out communication and re-use issues, create a cohesive firm identity and ensure consistency in information quality.

With this in mind, 2 years ago, we set out on a comprehensive KM strategy that would ultimately improve how we manage firm information. Identifying and implementing the tools and processes needed to best manage electronic client, matter and expertise files took some time. Some of the tools were readily available, but others, including Sanitize by OpenSource, took significant time to either find or develop.

Once we began using our knowledge files to manage expertise, we found that most, if not all, documents created as part of a transaction include sensitive information pertinent to that transaction. This data can include deal details, such as price; company identifiers, such as name and address, and personal information, such as individuals' names, titles, and phone numbers. Similar to the metadata of a shared file, this data can give away potentially sensitive information. Removing sensitive details manually is very time-consuming, and can lead to errors and inadvertent information exposure.

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