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Producing Benefits Through Firm Culture

By William C. Cobb
September 02, 2004

What tools can be used by an executive committee to take a fresh look at its firm, sustain a successful culture and make strategic decisions? Remember: No decision is a decision! Let's ask some questions about your executive committee.

Casey Stengel once said: “It's easy to get the players. Gettin' them to play together, that's the hard part.” This article identifies the tools that provide a better return on your investment in human and technological resources.

Have you ever heard of the wheel theory? If the big wheel turns one-eighth a turn, the next smaller wheel tied to it turns three times, and the next smaller wheel turns 10 times. When the big wheels are vacillating from one direction to another, the wheels at the bottom are spinning first one way and then another. Every change in direction or focus causes friction and insecurity which surfaces as small crises and inefficiency. For example: when a member of the executive committee decides to adopt a “minority opinion” and broadcasts that fact to those around it, you have dysfunctional behavior and an inability to make things happen. It divides the firm into constituencies who cannot act as a focused group and therefore waste time and effort arguing about where the firm is going and how to get there.

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