Law.com Subscribers SAVE 30%
Call 855-808-4530 or email [email protected] to receive your discount on a new subscription.
A Lesson in CRM: What Matters to Lawyers Are Matters
Client relationship management (CRM) applications succeed within the law firm environment when they address both the organization's strategic needs, as well as the user's individual needs. For instance, time and billing systems achieve firm wide goals of providing visibility and efficiency in the client billing process. These systems also relieve lawyers from the manual drudgery of managing and calculating their billable hours. Both the organization and individual lawyers obtain obvious value from these systems. Win-win.
But with so many CRM products in the marketplace with varying capabilities, there seems to be a growing disconnect between the strategic value that firms enjoy from these solutions, and the benefits derived by individual lawyers. The challenge therefore becomes one of focus. If lawyers do not clearly understand how CRM directly helps them do their jobs more effectively, they will not use the system nor contribute relationship intelligence for the benefit of others. And without lawyer buy in, the rest of the implementation will suffer rendering it more difficult for marketing, business development teams, marketing and management to likewise benefit.
This begs the question, what is the role of CRM technology in the daily workflow of the lawyer? It must be viewed as a tool to help them service client matters and win new client matters more effectively. If the CRM solution is tailored with that purpose in mind, the benefits to lawyers will be apparent and they will participate, ensuring the overall success of the implementation. Towards this end, leading CRM providers that have a keen understanding of these issues have developed the next generation of CRM systems that take a matter-centric approach.
Major Differences In UK, U.S. Copyright Laws
This article highlights how copyright law in the United Kingdom differs from U.S. copyright law, and points out differences that may be crucial to entertainment and media businesses familiar with U.S law that are interested in operating in the United Kingdom or under UK law. The article also briefly addresses contrasts in UK and U.S. trademark law.
Strategy vs. Tactics: Two Sides of a Difficult Coin
With each successive large-scale cyber attack, it is slowly becoming clear that ransomware attacks are targeting the critical infrastructure of the most powerful country on the planet. Understanding the strategy, and tactics of our opponents, as well as the strategy and the tactics we implement as a response are vital to victory.
The Article 8 Opt In
The Article 8 opt-in election adds an additional layer of complexity to the already labyrinthine rules governing perfection of security interests under the UCC. A lender that is unaware of the nuances created by the opt in (may find its security interest vulnerable to being primed by another party that has taken steps to perfect in a superior manner under the circumstances.
Removing Restrictive Covenants In New York
In Rockwell v. Despart, the New York Supreme Court, Third Department, recently revisited a recurring question: When may a landowner seek judicial removal of a covenant restricting use of her land?