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VoIP: Insource Or Outsource?

By John Greiner
August 30, 2005

Often, the most effective way to tackle the challenge of improving responsiveness as clients demand more immediate access to attorneys and legal advice, is by fortifying our communications systems in order to foster quicker and more efficient collaboration between attorneys, counselees, subject matter experts, and other legal professionals. As a multi-office legal organization, we achieved this by switching to a Voice over IP (VoIP) phone system that provides redundancy and reliability, streamlines the management of call flow, protects internal resources, and provides measurable cost-savings. In our experience, VoIP is a valuable technology for any productive legal organization.

About LSNY

Legal Services for New York City (LSNY) is the United States' largest provider of civil legal services to low-income persons. Our organization has over a dozen offices and 400 workers spread across transportation hubs and low-income communities throughout New York City.

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