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Using Client Profiles for Future Case Management

By James Nations
November 30, 2005

Gordon Hargrove & James, P.A. (GHJ) is a leading Florida-based civil litigation law firm, with offices in Fort Lauderdale and Orlando. The firm's 30 attorneys and 100 total staff serve clients throughout Florida and the Southeast, including Fortune 100 corporations as well as local businesses and individuals. In keeping with our mantra of utilizing state-of-the-art technologies to cost effectively deliver the highest quality client services, our firm began a comprehensive evaluation of various legal case management software applications.

After a rigorous search, which began in the fall of 2003 and involved input from key firm personnel including our IT director, paralegals, attorneys, senior managing partners, and me, GHJ's Chief Operating Officer, we selected Client Profiles as our case management solution. Since the selection, we have been able to revolutionize the way our users access, share and update information related to all cases and matters; have seen firm-wide adoption of 100%, and are realizing numerous technology-related cost savings and productivity enhancements.

Defining and Evaluating Business Needs

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