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Creating an Effective In-House Resource Guide

By Thomas M. Yih and Hendrik F. Jordaan
February 27, 2006

Living in the technology age, we are besieged by information: constant “breaking stories” on 24-hour news channels, e-mails at all hours to our handhelds, and phone calls to our cells. To remain competitive, companies have also followed the trend, providing reams of information and data to workers. As a result, employees now grapple with information overload and must evaluate and prioritize what information to read, disseminate and store, and what information to discard.

This is a particularly significant problem for in-house counsel who must ensure that all employees have access to — and know about — information that is key to the operation of the company. More importantly, much of this information is meant to keep the company out of the courtroom and facing down litigation.

So what's an in-house counsel to do? One answer is to create efficient resource guides that, in a concise and convenient format, provide easy access for employees to key information. As a nice bonus, having these guides in place should mean a decrease in the number of requests to in-house counsel for the same information time and time again. You'll be able to focus on other activities knowing that the basic day-to-day operations of the company are well in-hand. In this article we discuss the components and structure of an effective internal resource guide, using as an example a guide created for international trade issues.

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