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Ideal Case Management Implementation

By Shannon Hampton
March 28, 2006

Legal case management software is a valuable tool that law firms use to efficiently manage legal cases. However, while the application provides attorneys with a convenient method of effectively managing client and case information, there is a clear disconnect in many law firms that occurs at the point of implementation.

A great illustration of this disconnect is the data from the 2004-2005 American Bar Association Legal Technology Survey. It found that while 41% of respondents reported having case management software available, only 18% personally use it. (Editor's Note: See our exclusive Special Report on the ABA Tech Survey inside the January 2006 issue of Legal Tech, available to online subscribers at www.lawjournalnewsletters.com/pub/ljn_legaltech/23_10/pdf/145854-1.html.)

The fact that legal case management software implementation can run into difficulties should not serve as an indictment of the technology. Instead, the way a firm goes about implementing the solution deserves attention. Firms that choose to trudge forward without the necessary planning and leadership are destined to end up with case management systems that fail to provide any substantial return on their technology investment.

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