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Records Management Goes 'C Suite'

By Tony Reid
August 31, 2006

Just 5 years ago, if you were to approach a C-suite executive about discussing his company's record-keeping policies and procedures, you likely would have been shown the door. After all, wasn't record-keeping, file storage and electronic data retrieval the purview of middle management; perhaps residing somewhere in facilities management, information technology, or human resources?

Today, a few years and numerous perspective-changing developments later, a topic that once resided quietly in back offices and file rooms has emerged at the epicenter of high-level business conversations around internal controls and risk management. What happened? Sarbanes-Oxley legislation clearly was a watershed event, elevating records management to senior executives' radar screens, as were several high-profile ' and costly ' legal actions related to record storage and retrieval. Further fueling the issue, technological advances have made records of all types both more easily accessed and more easily erased.

Regardless of cause and effect or why the issue is front and center, the fact is that at this very moment, there are probably hundreds of lawyers and business consultants meeting with hundreds of clients in offices all around the U.S. to discuss some topic associated with proper ' or improper' record handling. It is a hot issue that is getting hotter, so the need for immediate and effective action is greater than ever.

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