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Benchmarking Your Whistleblower Hotline

ABC Company was overconfident about the effectiveness of its hotline, which was producing only about 25% of the industry average call volume. XYZ Inc.'s hotline had a similar issue, generating only 15%. In both instances, using a breakthrough benchmarking study, we identified the low usage and recommended potential remediation steps.

18 minute read March 26, 2007 at 10:57 AM
By
Toby J.f. Bishop And Deborah J. Temkin
Benchmarking Your Whistleblower Hotline

ABC Company was overconfident about the effectiveness of its hotline, which was producing only about 25% of the industry average call volume. XYZ Inc.'s hotline had a similar issue, generating only 15%.

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