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CRM Failure: Old Wives' Tale or Success Story?
A statement has been circulating around stating that a majority (estimated over 74%) of CRM projects fail. I, personally, have been hearing it for the last 10 years, without knowing much about where it came from. It turns out that this well-publicized statistic came from a 1994 Standish Group study which has served as the foundation for much decision-making about client relationship management issues in and outside of the legal community. The Standish Group, a leader in project and value performance, risk assessment and cost return and value for Information Technology (IT) Investments, indicated that project success rates increased in 2004, to 34% of all projects.
The latest study (known as the CHAOS Chronicles), conducted in 2006, comprises 12 years of research, including focus groups, in-depth surveys and executive interviews, on project performance of over 50,000 completed IT projects that include CRM initiatives. 2006 numbers show that closer to 50% of projects fail. Standish Chairman Jim Johnson attributes the change primarily to the scope of projects getting smaller: 'Doing projects with iterative processing as opposed to the waterfall method, which called for all project requirements to be defined up front,' was a major step forward.
New York's Latest Cybersecurity Commitment
On Aug. 9, 2023, Gov. Kathy Hochul introduced New York's inaugural comprehensive cybersecurity strategy. In sum, the plan aims to update government networks, bolster county-level digital defenses, and regulate critical infrastructure.
The DOJ's Corporate Enforcement Policy: One Year Later
The DOJ's Criminal Division issued three declinations since the issuance of the revised CEP a year ago. Review of these cases gives insight into DOJ's implementation of the new policy in practice.
How AI Has Affected PR
When we consider how the use of AI affects legal PR and communications, we have to look at it as an industrywide global phenomenon. A recent online conference provided an overview of the latest AI trends in public relations, and specifically, the impact of AI on communications. Here are some of the key points and takeaways from several of the speakers, who provided current best practices, tips, concerns and case studies.
Use of Deferred Prosecution Agreements In White Collar Investigations
This article discusses the practical and policy reasons for the use of DPAs and NPAs in white-collar criminal investigations, and considers the NDAA's new reporting provision and its relationship with other efforts to enhance transparency in DOJ decision-making.