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IN-HOUSE DISCONNECT Cont'd.
Recent surveys telescope shifting client priorities. For example, INSIDE COUNSEL'S “18th Annual Survey of General Counsel,” published in July, 2007, shows a multi-level disconnect. On the one hand, there is the predicatble synapse between in-house and outside perceptions of 68% of outside counsel believe the level of service they provide has improved over the past five years, while only 29% of in-house counsel agree. Law firms are self-delusional, according to these data, as 62% gave themselves an “A” for overall performance over the past three years. Only 19% of in-house counsel scored them that high. Gulp!Yet consider the disconnect within in-house ranks that is also glaringly apparent from survey to survey. The INSIDE cOUNSEL survey reports that law firms focus on understanding client businesses and client exigencies as the surefire way to improve service. Indeed BTI's 2006 “Key Trends in Client Relationships and Satisfaction with Law Firms” taps enough in-house opinion to confirm the perception that such “client knowledge” is the direct route to superior and lasting client relationships.But then switch back to the INSIDE COUNSEL survey. There, in-house respondents emphatically said that reducing costs and improving efficiency are the overriding tasks for law firms seeking to solidify client relationships. Nowhere does this extremely specific priority appear on the BTI scale. We'll cover the possible explanations next time.
Recent surveys telescope shifting client priorities. For example, INSIDE COUNSEL'S “18th Annual Survey of General Counsel,” published in July, 2007, shows a multi-level disconnect. On the one hand, there is the predicatble synapse between in-house and outside perceptions of 68% of outside counsel believe the level of service they provide has improved over the past five years, while only 29% of in-house counsel agree. Law firms are self-delusional, according to these data, as 62% gave themselves an “A” for overall performance over the past three years. Only 19% of in-house counsel scored them that high. Gulp!Yet consider the disconnect within in-house ranks that is also glaringly apparent from survey to survey. The INSIDE cOUNSEL survey reports that law firms focus on understanding client businesses and client exigencies as the surefire way to improve service. Indeed BTI's 2006 “Key Trends in Client Relationships and Satisfaction with Law Firms” taps enough in-house opinion to confirm the perception that such “client knowledge” is the direct route to superior and lasting client relationships.But then switch back to the INSIDE COUNSEL survey. There, in-house respondents emphatically said that reducing costs and improving efficiency are the overriding tasks for law firms seeking to solidify client relationships. Nowhere does this extremely specific priority appear on the BTI scale. We'll cover the possible explanations next time.
Overview of Regulatory Guidance Governing the Use of AI Systems In the Workplace
Businesses have long embraced the use of computer technology in the workplace as a means of improving efficiency and productivity of their operations. In recent years, businesses have incorporated artificial intelligence and other automated and algorithmic technologies into their computer systems. This article provides an overview of the federal regulatory guidance and the state and local rules in place so far and suggests ways in which employers may wish to address these developments with policies and practices to reduce legal risk.
Is Google Search Dead? How AI Is Reshaping Search and SEO
This two-part article dives into the massive shifts AI is bringing to Google Search and SEO and why traditional searches are no longer part of the solution for marketers. It’s not theoretical, it’s happening, and firms that adapt will come out ahead.
While Federal Legislation Flounders, State Privacy Laws for Children and Teens Gain Momentum
For decades, the Children’s Online Privacy Protection Act has been the only law to expressly address privacy for minors’ information other than student data. In the absence of more robust federal requirements, states are stepping in to regulate not only the processing of all minors’ data, but also online platforms used by teens and children.
Revolutionizing Workplace Design: A Perspective from Gray Reed
In an era where the workplace is constantly evolving, law firms face unique challenges and opportunities in facilities management, real estate, and design. Across the industry, firms are reevaluating their office spaces to adapt to hybrid work models, prioritize collaboration, and enhance employee experience. Trends such as flexible seating, technology-driven planning, and the creation of multifunctional spaces are shaping the future of law firm offices.
From DeepSeek to Distillation: Protecting IP In An AI World
Protection against unauthorized model distillation is an emerging issue within the longstanding theme of safeguarding intellectual property. This article examines the legal protections available under the current legal framework and explore why patents may serve as a crucial safeguard against unauthorized distillation.