'Love means never having to say you're sorry,' according to Eric Segal's protagonist in the 1970s hit book and movie,Love Story. That may work in love but, increasingly,
'Sorry Works' -- or Does It?
Sacred cows make great steaks, as one wit quipped. The usual way of doing things is being stood on its head and, in the realm of medical malpractice claims at least, is being replaced in many cases by fresh approaches and claim resolution templates. Specifically, historical norms of adversarial claim approaches are being supplanted by 'apology programs,' which receive increasing interest and publicity.
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