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WHAT WORKS IN THE RED ZONE?
January 11, 2008
WHAT WORKS IN THE RED ZONE? This article begins a new series on what in-house counsel say helps their outside counsel begin, improve and maintain relationships. 1. Make major efforts to communicate at the beginning of an engagement. All too often, once an engagement is awarded, GC's find the lawyer who shows up appears to be a very different person from the one in the presentation. And periodically double check what you promised in the proposal stage is what you and your team are delivering.2. One of the best sources of business development success is to respond to client complaints asap. And once the problem is fixed, check in with your client to make sure there are no other issues brewing. This is a subtle way to remind the client how quickly and satisfactorily you solved the last one and that you want to remain on top of his/her “list.”3. Another extremely valuable service you can provide for your clients is to introduce them to other GC clients. This gives them an opportunity to share stories, problems and solutions – and you will be remembered for bringing them together.Next time we'll discuss helping your clients generate business; yes, that's right, generate business for your clients.Allan Colman, the Closers Group: [email protected]
WHAT WORKS IN THE RED ZONE? This article begins a new series on what in-house counsel say helps their outside counsel begin, improve and maintain relationships. 1. Make major efforts to communicate at the beginning of an engagement. All too often, once an engagement is awarded, GC's find the lawyer who shows up appears to be a very different person from the one in the presentation. And periodically double check what you promised in the proposal stage is what you and your team are delivering.2. One of the best sources of business development success is to respond to client complaints asap. And once the problem is fixed, check in with your client to make sure there are no other issues brewing. This is a subtle way to remind the client how quickly and satisfactorily you solved the last one and that you want to remain on top of his/her “list.”3. Another extremely valuable service you can provide for your clients is to introduce them to other GC clients. This gives them an opportunity to share stories, problems and solutions – and you will be remembered for bringing them together.Next time we'll discuss helping your clients generate business; yes, that's right, generate business for your clients.Allan Colman, the Closers Group: [email protected]
Top 5 Strategies for Managing the End-of-Year Collections Frenzy
End of year collections are crucial for law firms because they allow them to maximize their revenue for the year, impacting profitability, partner distributions and bonus calculations by ensuring outstanding invoices are paid before the year closes, which is especially important for meeting financial targets and managing cash flow throughout the firm.
The Self-Service Buyer Is On the Rise
Law firms and companies in the professional services space must recognize that clients are conducting extensive online research before making contact. Prospective buyers are no longer waiting for meetings with partners or business development professionals to understand the firm's offerings. Instead, they are seeking out information on their own, and they want to do it quickly and efficiently.
Should Large Law Firms Penalize RTO Rebels or Explore Alternatives?
Through a balanced approach that combines incentives with accountability, firms can navigate the complexities of returning to the office while maintaining productivity and morale.
Sink or Swim: The Evolving State of Law Firm Administrative Support
The paradigm of legal administrative support within law firms has undergone a remarkable transformation over the last decade. But this begs the question: are the changes to administrative support successful, and do law firms feel they are sufficiently prepared to meet future business needs?
Tax Treatment of Judgments and Settlements
Counsel should include in its analysis of a case the taxability of the anticipated and sought after damages as the tax effect could be substantial.