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IT Strategies to Make Firms More Efficient and Competitive

By Sue Hughes
April 29, 2010

The genesis of the Information Technology Department was fairly simple in its purpose: Find one of a few available applications to meet a need, get it installed, and support it. IT had never really been viewed as a profit center, only as necessary overhead. In the many years that IT has been fulfilling that role, we've seen an explosion of software and hardware choices to meet all of our daily needs. We're no longer looking at just the core apps as in the days of old, e.g., word processing, spreadsheets, human resources and sales databases. Now, you name the need and chances are good that there is an application out there to meet that need. With this comes a lot of investment: research, trial periods for testing, hardware, software, added personnel, training and consultants to name just a few.

Training and the IT Staff

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