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Providing IT with Pertinent Support Information

By Sue Hughes
June 30, 2010

My May column touched on the concept of “Expectations from Those in Need of Support.” I mentioned that there is no magic bullet and an IT person really needs to have some time on your machine to ask questions, evaluate, and propose a resolution for the technical issue at hand.

Honestly, would you prepare a brief or give legal counsel without first asking some questions and doing some research?

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