Service Credits in the Cloud

Service providers need incentives to continue providing top-notch service.That is what most customers believe. Whether a customer engages a vendor for cloud computing, software offered as a service ("SaaS"), outsourcing, or simply the maintenance aspect of a traditional software licensing agreement, if an element of the deal is for the vendor to provide ongoing services, the customer will always seek a financial lever to provide the vendor with an incentive to perform.

36 minute readNovember 29, 2010 at 02:23 PM
By
Evan Henschel
Eric Swibel
Service Credits in the Cloud

Service providers need incentives to continue providing top-notch service.
That is what most customers believe. Whether a customer engages a vendor for cloud computing, software offered as a service (“SaaS”),

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