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Converting to Office 2007 and Struggling with Word?
The Pareto Principle states that for many events and occurrences, roughly 80% of the effects come from 20% of the causes. Better known as the 80-20 rule, this age-old axiom has modern-day application, particularly in business and economics. The same holds true in the world of the legal helpdesk, where a majority of user support calls, independent of firm size, geography or hardware/software configuration, typically pertain to just a handful of the most popular legal applications.
In collecting and analyzing massive amounts of legal helpdesk ticketing data, including more than 600,000 helpdesk tickets within a recent nine-month time frame, legal-specific outsourcers and internal helpdesks alike pinpointed a noticeable, albeit predictable trend: More than 50% of all tickets resolved by the helpdesk relate to Microsoft Office products, with Word and Outlook leading the charge. While everyone is buzzing about Office 2010, and many firms are plotting their upgrade to Microsoft's latest productivity suite “opus,” Office 2007 and older versions are actually seeing most of the action when it comes to helpdesk tickets and support questions. In fact, according to the 2010 ILTA Technology Survey, only 22% of firms currently use Word 2007, while 74% are still running Word 2003 or older; less than 1% among surveyed firms indicated using Word 2010.
Why So Many Great Lawyers Stink at Business Development and What Law Firms Are Doing About It
Why is it that those who are best skilled at advocating for others are ill-equipped at advocating for their own skills and what to do about it?
Bankruptcy Sales: Finding a Diamond In the Rough
There is no efficient market for the sale of bankruptcy assets. Inefficient markets yield a transactional drag, potentially dampening the ability of debtors and trustees to maximize value for creditors. This article identifies ways in which investors may more easily discover bankruptcy asset sales.
The DOJ's Corporate Enforcement Policy: One Year Later
The DOJ's Criminal Division issued three declinations since the issuance of the revised CEP a year ago. Review of these cases gives insight into DOJ's implementation of the new policy in practice.
A Lawyer's System for Active Reading
Active reading comprises many daily tasks lawyers engage in, including highlighting, annotating, note taking, comparing and searching texts. It demands more than flipping or turning pages.
Protecting Innovation in the Cyber World from Patent Trolls
With trillions of dollars to keep watch over, the last thing we need is the distraction of costly litigation brought on by patent assertion entities (PAEs or "patent trolls"), companies that don't make any products but instead seek royalties by asserting their patents against those who do make products.