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Converting to Office 2007 and Struggling with Word?
The Pareto Principle states that for many events and occurrences, roughly 80% of the effects come from 20% of the causes. Better known as the 80-20 rule, this age-old axiom has modern-day application, particularly in business and economics. The same holds true in the world of the legal helpdesk, where a majority of user support calls, independent of firm size, geography or hardware/software configuration, typically pertain to just a handful of the most popular legal applications.
In collecting and analyzing massive amounts of legal helpdesk ticketing data, including more than 600,000 helpdesk tickets within a recent nine-month time frame, legal-specific outsourcers and internal helpdesks alike pinpointed a noticeable, albeit predictable trend: More than 50% of all tickets resolved by the helpdesk relate to Microsoft Office products, with Word and Outlook leading the charge. While everyone is buzzing about Office 2010, and many firms are plotting their upgrade to Microsoft's latest productivity suite “opus,” Office 2007 and older versions are actually seeing most of the action when it comes to helpdesk tickets and support questions. In fact, according to the 2010 ILTA Technology Survey, only 22% of firms currently use Word 2007, while 74% are still running Word 2003 or older; less than 1% among surveyed firms indicated using Word 2010.
New York's Latest Cybersecurity Commitment
On Aug. 9, 2023, Gov. Kathy Hochul introduced New York's inaugural comprehensive cybersecurity strategy. In sum, the plan aims to update government networks, bolster county-level digital defenses, and regulate critical infrastructure.
Law Firms are Reducing Redundant Real Estate by Bringing Support Services Back to the Office
A trend analysis of the benefits and challenges of bringing back administrative, word processing and billing services to law offices.
Bit Parts
Summary Judgment Denied Defendant in Declaratory Action by Producer of To Kill a Mockingbird Broadway Play Seeking Amateur Theatrical Rights
How AI Has Affected PR
When we consider how the use of AI affects legal PR and communications, we have to look at it as an industrywide global phenomenon. A recent online conference provided an overview of the latest AI trends in public relations, and specifically, the impact of AI on communications. Here are some of the key points and takeaways from several of the speakers, who provided current best practices, tips, concerns and case studies.