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Franchise Leaders Reflect on Period of Rapid Change

By Kevin Adler
May 26, 2011

Disruptive technologies, new expectations from franchisees, tight profit margins, and limited access to capital for growth are among the issues challenging franchisors these days. Franchise attorneys must position themselves to help franchisors overcome those issues, or they will be marginalized as business leaders move forward, observed panelists at the International Franchise Association's 44th Annual Legal Symposium, held in May in Washington, DC.

“We're facing clients who are demanding more for less,” said Rochelle B. Spandorf, partner, Davis Wright Tremaine LLP. “But we have reacted in a linear way, such as by offering alternative billing models. We have not looked at fundamental ways of changing.”

Franchisors' ability to outsource some of their legal needs has affected law firms' profit margins, and this is starting to affect what outside counsel need to contribute to their clients, Spandorf continued. “We have to be able to join the [business and strategic] conversation and get in the boardroom,” she said. “We need to figure out how we can be change agents. Right now, I'm lucky if I get a call after a decision is made. ' We are not in the room because we are seen as naysayers, and we need to answer those calls with something besides No.”

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