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Google and the Social Media Law Firm

By Eric Hunter
December 27, 2011

In our profession, most law firms focus on social media access, the Internet, intranets and shared client portals separately: Knowledge-focused firms will look at organizational and behavioral change as separate drivers from technology, and will treat the likes of Lean Six Sigma management principles, legal project management and alternative fee arrangements (AFAs) as standalone projects. If, however, the legal industry moves the way of consumer-driven market forces ' the merger of social media, Internet, intranet and shared client portals into a single seamless platform ' then the “Facebook firm” driving organizational and behavioral change for legal evolves and becomes a realistic business model. [Editor's Note: We have already seen some tech companies push a Facebook-like client interface. For example, see our product review of MyCase in the April 2011 issue, http://bit.ly/rKhhWH.]

Moving in the Right Direction

Some firms with a knowledge management (KM)-driven value strategy have focused on, or are utilizing, client-shared portals with revenue generating potential and are providing value-added client benefits through AFA arrangements or with face-to-face marketing integrated “pitch” components promoting a greater revenue-generating interface. While these firms may have a leg up in achieving this client-share “nirvana,” the legal profession should take a closer look at what's been happening (and working) on the consumer side. Since Facebook is the predominant consumer market tool of choice for connecting, why not leverage the likes of Google+ as the client portal, creating the enterprise driven interface and intersection between marketing, account management, clients and attorney-level work product.

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