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The Future in Law Firm Technology

By Rick Hellers
October 31, 2012

When I started in law firm technology in the late 1980s, the key phrase was “data processing.” In fact, that was my title at the law firm: Data Processing Manager. We had a variety of proprietary technology from IBM, Wang and a litigation support company that I can't even remember. The challenge was to provide access to this data regardless of source or location. As technology has evolved and we've gone from proprietary systems to open ones with standard data types, access to data is much easier. In fact, today's challenge is not accessing information, it's deciding what to access and what to do with it. While in the past one needed to be a computer scientist with the right training ' and even that only helped if the data was actually there ' today there is so much information at the fingertips that it is overwhelming.

To date, software providers have solved this problem with dashboards, portals and reports. But these tools only scratch the surface: it's still too hard to know what's important as the decisions on what is tracked qualitative. In order to get truly quantitative, the data, not our preconceived assumptions, has to tell us what's important.

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