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Is Outsourcing an Opportunity for Law Firms?

By Nina Cunningham
April 30, 2013

In the very broadest sense, any service acquired outside of an organization to supplement core services and resources is outsourced. Although outsourcing is a bad word among some categories of employees, it allows companies to focus on core competence, build expertise, control expenses, eliminate waste and directly provide value to clients or customers. Ideally, the vendor bears the overhead cost for the outsourced service, and when the need comes to an end, so does the financial relationship.

Opportunities for outsourcing exist for law firms as well. Over the four decades since the explosive growth in private firms began, many of their needs have been outsourced, from mailroom and photocopy services to accounting. Legal research has been outsourced to leased databases, and so has more specialized legal research and brief writing, the traditional work of law firm associates. Since associates, paralegals, and library services now make up a substantial part of a law firm's operating budget, properly leveraging the best talent and outsourcing the balance of services can stop the bleeding of many firms. Reassessing the meaning of profitability can also help. If the right outside provider is found, this can be an ideal relationship for cost-conscious management.

Outsourcing arrangements support the professional problem solving that is the real art being sold by law firms. The tools needed to solve a legal problem are rarely of any interest to a client unless or until they show up on a bill. When faced with high legal fees, a company with a large legal department may prefer to buy efficiencies and fixed costs through a legal research and brief writing firm and keep the problem solving in-house. The research and brief writing can be bought from the best recommended providers at a fraction of the cost of today's billable hour. The billable hour, after all, includes the cost of waste and inefficiency.

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