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Communications @ Risk
You get e-mails from your accountant about your current tax return. Your kid's school e-mails you about an upcoming fundraiser. Your lawyer e-mails you a copy of some estate planning documents to review. Your church bulletin arrives via e-mail as a PDF attachment. But there is at least one entity from which you are unlikely to receive an e-mail ' your doctor's office.
Physicians lag behind the general populace in embracing electronic communication such as e-mail as a way to interact with patients. Less than a third of all doctors reported e-mailing with patients in 2012. This was up from 27% five years earlier, according to an annual study by Manhattan Research of over 3,000 doctors. Further, few physicians text-message, although the number of those who texted rose from 12% in 2010 to 18% in 2012. “When Email is Part of the Doctor's Treatment,” Wall Street Journal, 3/25/13. Patients who use e-mail to communicate with their physicians are also in a stark minority. A national health interview survey conducted in 2011 showed that only 5.5% of the 30,000-plus Americans surveyed communicated with their healthcare providers via e-mail Id.
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