Law.com Subscribers SAVE 30%

Call 855-808-4530 or email [email protected] to receive your discount on a new subscription.

How Torys Updated Its Intake Processes and Systems

By Grace Emanuele
May 02, 2014

For years, Torys LLP, based in Toronto with offices in New York, Calgary and Montreal, used a home-grown system to open new client matters with separate systems to run conflicts checks and manage risk. While the system worked well in the past, it became clear a few years ago that it could no longer keep up. During the recession, clients became more cost-conscious and interested in alternative fee arrangements, and the old system didn't have a way to thoroughly track that information. Changing regulations in Canada also impacted our approach, which requires law firms to follow specific client identification and verification procedures.

So, in 2008 we began actively looking for a new system that would allow our lawyers and staff to easily enter all of the required pieces of information about potential new clients. We wanted a system that could create a central repository for that information and integrate seamlessly with our financial and document management systems. We researched products on the market and turned to PaayaTech Inc. to work with us to customize its CorpIntake product. After extensive customization and testing, we rolled out CorpIntake in the beginning of 2009. Since then, CorpIntake has helped us to dramatically cut down the amount of time it takes to open new matters, comply with the Federation of Law Societies of Canada (FLSC) and keep all of our information in a central location.

Keeping Up with Changing Expectations and Rules

Read These Next
Major Differences In UK, U.S. Copyright Laws Image

This article highlights how copyright law in the United Kingdom differs from U.S. copyright law, and points out differences that may be crucial to entertainment and media businesses familiar with U.S law that are interested in operating in the United Kingdom or under UK law. The article also briefly addresses contrasts in UK and U.S. trademark law.

The Article 8 Opt In Image

The Article 8 opt-in election adds an additional layer of complexity to the already labyrinthine rules governing perfection of security interests under the UCC. A lender that is unaware of the nuances created by the opt in (may find its security interest vulnerable to being primed by another party that has taken steps to perfect in a superior manner under the circumstances.

Strategy vs. Tactics: Two Sides of a Difficult Coin Image

With each successive large-scale cyber attack, it is slowly becoming clear that ransomware attacks are targeting the critical infrastructure of the most powerful country on the planet. Understanding the strategy, and tactics of our opponents, as well as the strategy and the tactics we implement as a response are vital to victory.

Legal Possession: What Does It Mean? Image

Possession of real property is a matter of physical fact. Having the right or legal entitlement to possession is not "possession," possession is "the fact of having or holding property in one's power." That power means having physical dominion and control over the property.

Removing Restrictive Covenants In New York Image

In Rockwell v. Despart, the New York Supreme Court, Third Department, recently revisited a recurring question: When may a landowner seek judicial removal of a covenant restricting use of her land?