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Technology and Data Risks Related to Conflicts Clearance

By Eric Mosca
October 02, 2015

Effective conflicts clearance is critical to law firm risk management. The cost of missing a conflict of interest can be significant ' from loss of business to serious reputational damage. That is why enhancing conflict of interest management consistently rates as a top concern in law firm surveys. As referenced by a recent ABA Journal article, law firms are also becoming more wary of hiring laterals due to potential conflicts of interest. See, David Hudson, “Malpractice Concerns Spark Heightened Scrutiny of Lawyers Switching Firms,” ABA Journal, May 1, 2015. This wariness will only increase if law firms cannot be sure that the technology supporting their conflicts of interest process can be responsive and accurate.

Some systems used by firms for searching conflicts of interest are aging rapidly, putting law firms at risk. Also, many firms are unaware of inaccurate data, data anomalies, and inefficiencies that have built up over time. Even if this does not result in a missed conflict of interest, it could be having an impact on a firm's ability to open matters quickly. An inefficient intake process can mean that more attorneys are working on matters prior to receiving conflicts search results, a reluctance to open new matters, and a delay in recording billable hours.

The law firm industry went years without seeing many new entries to the technology space surrounding conflicts of interest searching. This technology must be capable of quickly returning results from very large and rapidly changing databases. A partner looking to meet with a potential client may require relevant results based on just a few keywords (i.e., potential client is ABC Industries, potentially adverse to the State of Pennsylvania). A search across tens of thousands of clients, hundreds of thousands of matters, and possibly millions of historical party records needs to be capable of returning (with the help of a good search analyst) results as different as: ABC Industries; ABC LLC; American Book Collectors; State of Pennsylvania; Pennsylvania, State of; and PA. Not only must these results be accurate, but they must be reported in the context of the prior legal engagements with which they were originally recorded.

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