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The Key to ELM Success Is Creating A Great User Experience

By Linda Hovanec
October 02, 2015

The tasks involved in managing legal, risk and compliance functions aren't simple: Keeping up with a changing regulatory landscape; collaborating with outside counsel; ensuring the best value in vendor relationships; showing senior management the contribution of the legal team; demonstrating continuing improvements in regulatory compliance; and keeping it all in line with corporate goals. Legal and compliance teams are responsible for these and many other tasks that are both very important and extremely complex. But when all of this takes place with the support of a comprehensive Enterprise Legal Management (ELM) solution with a well-designed and holistic user experience, it can all be executed with confidence and efficiency.

Implementing an ELM technology platform is about solving problems. It involves confronting classic friction points such as isolated information silos, inefficient reporting, and the resulting process gaps. In the course of addressing such issues, there is an important perspective that, surprisingly, is sometimes overlooked: the user experience. Any successful enterprise-scale solution must act as a single, secure and collaborative framework supporting legal, risk and compliance activities in ways that help reach the client's goals and provide a positive user experience (UX).

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