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The Key to ELM Success Is Creating A Great User Experience

BY Linda Hovanec
October 02, 2015

The tasks involved in managing legal, risk and compliance functions aren't simple: Keeping up with a changing regulatory landscape; collaborating with outside counsel; ensuring the best value in vendor relationships; showing senior management the contribution of the legal team; demonstrating continuing improvements in regulatory compliance; and keeping it all in line with corporate goals. Legal and compliance teams are responsible for these and many other tasks that are both very important and extremely complex. But when all of this takes place with the support of a comprehensive Enterprise Legal Management (ELM) solution with a well-designed and holistic user experience, it can all be executed with confidence and efficiency.

Implementing an ELM technology platform is about solving problems. It involves confronting classic friction points such as isolated information silos, inefficient reporting, and the resulting process gaps. In the course of addressing such issues, there is an important perspective that, surprisingly, is sometimes overlooked: the user experience. Any successful enterprise-scale solution must act as a single, secure and collaborative framework supporting legal, risk and compliance activities in ways that help reach the client's goals and provide a positive user experience (UX).

The term “user experience” in its larger sense includes all aspects of the end-user's interactions with a company, its people, products and services. It's important to distinguish the total user experience from the user interface (UI), which generally refers to the particulars of how users interact with specific functional elements within the application itself. The first requirement for an exemplary UX is to meet the needs of the customer as intuitively and simply as possible. A user should always know that their ELM system has the information they need to properly manage the legal and compliance functions. They should be able to count on it as a powerful tool that can aid in their success by delivering visibility into their operations and performance and providing data on which to base sound, forward-looking decisions.

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