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Making the Right Choices for Implementation, Training and Support

By Ben Weinberger
November 30, 2015

Exploiting the full potential of the technology your firm has chosen to purchase is a challenge ' adoption and utilization are distinctly separate actions. You've done your due diligence in terms of adoption: evaluated different solutions and feature sets; tested or even piloted your favorites with IT and/or savvy users; and made the best choice possible. How can your firm ensure the best chance for utilization when, as the saying goes, “culture eats change for breakfast”?

Should you task your department leaders and IT teams with it all or work with a third-party vendor?

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