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Exit Interviews and Your Firm's Culture

By Sharon Meit Abrahams

Research has shown that it costs around $300,000 to bring in and train new attorneys. That's an expensive investment and one worth preserving. Through the process of conducting exit interviews with the good attorneys who have left, along with those the firm has asked to leave, you can gather intel about your firm's culture. The business justification for doing exit interviews is to learn about and improve systematic organizational or interpersonal issues that may be adversely impacting your firm's culture.

Feedback from the interviews can drive structural changes, changes in procedures — and possibly even affect personnel. To enable the firm to effectively utilize the feedback gathered, the exit interviews need to be conducted in an organized and well planned manner.

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