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Electronic Discovery Document Review: The Power of Feedback

By Maggie Burtoft 
October 01, 2021

Document review is a crucial component of litigation and widely recognized as the most labor-intensive part of discovery. Eyes-on review by attorneys drives significant cost in ediscovery.

As document volumes balloon, discovery teams can curb review costs by employing early case assessment methods to reduce the volume of documents requiring review and technology-assisted review to identify responsive documents. However, those scenarios still involve human review effort. A 2020 American Bar Association survey shows that keyword search and manual review remain the primary ediscovery method of choice for most law firms, so human review of documents will continue to play a huge part in the ediscovery process. Managing reviewer training and accuracy can make or break the budget for your matter. Let's look at some of the factors involved and potential solutions.

Reviewers Are Human

Document reviewers possess specialized skills to analyze complex information and make judgment calls with respect to relevance, privilege, responsiveness and confidentiality. Unfortunately, human review has traditionally exposed both accuracy and consistency issues between reviewers. Studies have shown that human reviewers on a team often do not agree on the responsiveness of documents.

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