Washington My Health My Data Act FAQs: Data Subject Rights

Like so many other features of the MHMDA, data subject rights are deceptively complicated and have the potential to create significant administrative hurdles to getting it right. As promised in our recent summary of the MHMDA ("MHMDA: Time to Comply"), we are examining in more detail these tricky issues in our MHMDA FAQs and have done a deep dive into data subject rights in this FAQ.

What Data Subject Rights Are Available Under the MHMDA?

The MHMDA provides consumers with the right to know/access consumer health data, the right to have such information deleted and the right to withdraw consent that had previously been granted. Organizations are also required to provide consumers with the right to appeal any denial of a request.

• Right to Know/Access: A consumer has the right to confirm whether an organization is collecting, sharing (disclosing) or selling their consumer health data and to access such data. The information provided must include a list of all third parties and affiliates to which consumer health data has been shared or sold and an active email address or other online mechanism that the consumer may use to contact these parties. Note that this obligation does not cover service providers/processors.
• Right to Withdraw Consent: A consumer has the right to withdraw consent to the relevant processing, sharing or sale of consumer health data.
• Right to Delete Consumer Health Data: A consumer has the right to have consumer health data deleted from an organization's records, including archived or back-up systems. The organization must also push this request to all affiliates, processors, contractors and other third parties with whom the organization has shared the data.
• Right to an Appeal: In addition to the primary rights described above, an organization must establish an appeals process by which a consumer can appeal the organization's decision not to grant a request (e.g., denial of an access or deletion request). If an organization subsequently denies the appeal, the response must provide a written explanation of the reasons for denying the appeal. Notably, the response also must provide the consumer with an online mechanism, if available, or other method through which the consumer may contact the Washington Attorney General to submit a complaint. The Washington AG has not yet published a dedicated mechanism for complaints, but may do so prior to the March 31, 2024 effective date. If not, an email address or phone number should be sufficient.

What Are the Timing Requirements?

• Organizations are required to comply with the request within 45 days of receipt of the request. One 45-day extension can be applied depending on the complexity or number of the requests so long as a consumer is notified of the extension within the initial 45 day period.
• Appeals must also be addressed within 45 days of receipt of the appeal from the consumer. No extensions are available for resolving the appeal.

Are There Exceptions?

No, there are no express exceptions to the data subject rights provided to consumers under the law. This is a significant issue that will hopefully be addressed via amendments or the regulations. There is a limited catch-all exception indicating that the obligations imposed by the law do not restrict an organization's ability to collect, use or disclose consumer health data to:

• prevent, detect, protect against, or respond to security incidents, identity theft, fraud, harassment, malicious or deceptive activities, or any activity that is illegal under Washington state law or federal law;
• preserve the integrity or security of systems; or
• investigate, report, or prosecute those responsible for any such action that is illegal under Washington state law or federal law.

Organizations could point to these exceptions for requests for access or deletion to the extent necessary for one of the purposes listed above, but organizations that rely on this exception have the burden of demonstrating that the decision qualifies. In addition, this exception does not appear to extend to compliance with applicable law (e.g., retention requirements), a common exception in other data privacy laws. Therefore, if and until there is additional guidance provided by Washington regulators, organizations should generally work to honor data subject rights requests wherever possible or tailor any denial as narrowly as possible.