Helpdesk Lessons Learned From Software Conversions
March 30, 2012
Here's some not-so-breaking news from the world of major software conversions regarding, in particular, the amplified demand for Office 2010 upgrades within the last 9 to 12 months: It's an all around challenge and major resource issue for IT, the helpdesk (referred to as the service desk globally), trainers and users. So, prepare for it, absorb lessons from others who have gone before you, and achieve a smooth conversion with happy users and management (yes, this IS possible!).
Net News
March 30, 2012
Privacy Class Actions Filed Against Google in DC, Maryland<br>Feds Release Internet Privacy 'Bill of Rights'
Technology Can Cap Internet Facilitators' Liability
March 30, 2012
Advances in Internet technology have increased facilitators' capacity to ameliorate Internet bad acts automatically. Failure to employ such technology may result in more liability for Internet facilitators for preventing bad acts online.
Analyzing Novel Issues in Internet Jurisdiction
March 30, 2012
This article discusses jurisdictional issues involving online copyright infringement, as well as the emerging issues surrounding disputes involving BitTorrent file-sharing technology.
Is the First Amendment in Digital Decline?
March 30, 2012
On Feb. 23, 2012, a previously sealed decision dated Dec. 9, 2011, was released that illustrates the collision of online digital anonymity, the First Amendment, and prosecutorial prerogative.
Can an Employee Steal Social Media Influence?
March 30, 2012
As employment disputes commonly involve communications between or among employees, management and customers, it should come as no surprise that social media's role in workplace disputes has drastically increased in the last year. This article discusses recent social media cases and makes recommendations for what employers can do to better protect confidential information and trade secrets.
Bit Parts
March 30, 2012
Declaratory Copyright Complaint Can Be Amended After Plaintiff Film Company Secures Financing<br>Sony/ATV Wins Right to Renewal Terms in Roger Miller Songs
Counsel Concerns
March 30, 2012
Law Firm's Push for Sale of George Clinton Copyrights, to Pay for Legal Fees, Will Remain in Western District of Washington<br>Motion by Nina Simone's Former Husband, to Disqualify Counsel in Estate Litigation, Is Denied
Does the CDA Bar State IP Claims?
March 30, 2012
It is clear that there is no immunity under the Communications Decency Act of 1996 for copyright, patent and trademark law. What remains an open question ' and the subject of conflicting judicial interpretations ' is whether state intellectual property claims such as appropriation of rights of publicity are barred.
