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Best Practices In Law Firm Marketing: Think Strategically and Tactically For Maximum Results Part one of two

By Barbara Weckstein Kaplowitz
May 01, 2003

If you've watched “That '70s Show” and lived through the era, you get a good chuckle out of reminiscing. If you're a bit younger, the music, clothing and situations may seem like strange rituals. So it is with the changing landscape of law firm marketing. For firms who market successfully, the promotional-based approach of the '80s has morphed into something that's far more strategic and owes more to long-range planning than it does to short-term tactics.

According to speakers at a recent audio conference, “Best Practices in Law Firm Marketing” ' sponsored by the Institute for Office Management (IOMA) ' strategic plans, effective research and communication, and attorney coaching top the list of must-do's for leading firms. Says Norm Rubenstein, partner, Washington, DC-based Zeughauser Group: “In the early to late '80s, the focus at law firms was promotional. Activities were random. We were opportunistic. Today you see a true movement towards integrated marketing programs. Every element of outreach to existing and prospective clients is coordinated. These are no longer best practices. These are requisites for success.”

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