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A View from the 'Upper Deck': Top-Down Marketing

BY Michael C. Hodes, Esq.
September 01, 2003

Lawyers are in the business of providing information to their clients. The issue, which perplexes most lawyers, is how to effectively and efficiently convey the right information to the right people at the right time so that they will hire the firm to answer their questions and solve their problems.

All too often attorneys try to impress the consuming public with their intellect. In reality, lawyers are charged with the responsibility of not just analyzing complex legal issues and offering solutions, but building relationships through proactive communication and by adding value beyond the “here and now” issues. Once lawyers recognize that they are in the communication business, only then can they set out to identify their ideal client.

Before beginning this journey, it is imperative for marketers to know their firm and its personnel. What areas of practice should you emphasize and highlight to the consuming public? What brands should be moved front and center? You can no longer successfully rely on selling general legal services to today's savvy and discerning clients. All attorneys believe that they have something special to offer. The issue, however, is how to effectively communicate those strengths.

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