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Ensuring CRM Success

In an article entitled What's Hot and What's Not in Law Practice, which appeared in the December issue of Marketing the Law Firm, CRM (customer relations management) was listed as the second 'hottest' technology in the 'Marketing Strategies & Tactics' section. The comment that followed was, '[b]ut there's a lot more involved than just having the right software: It must be used.'

10 minute read October 06, 2003 at 03:06 PM
By
Barry Solomon
Ensuring CRM Success

In an article entitled What's Hot and What's Not in Law Practice, which appeared in the December issue of Marketing the Law Firm, CRM (customer relations management) was listed as the second 'hottest' technology in the 'Marketing Strategies & Tactics' section.

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