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Ask the Coach

By Mike O'Horo
November 01, 2003

Q: We're an IP boutique. Many of our partners are in the enviable position of literally not being able to take on any more work. How can I keep them involved in our marketing effort?

A: While getting more personal business, ie, work they perform themselves, may not be a concern in a hot market, what KIND of business you have should always be important. When business comes in fast and furious, little attention is paid to, “Do we want this client?” But that is precisely the question. Hot markets will introduce you to the 80/20/30 Corollary to the 80/20 Rule: 80% of your revenue and profits come from 20% of your clients, but 80% of your aggravation comes from the bottom 30% of your clients, whose demands for time and attention are disproportionate to their economic value.

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