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Legal Outsourcing Looks to the Heartland
Piper Rudnick partner Karen McWilliams is not the first busy lawyer to ask an assistant to arrange a birthday party for her daughter. She may, however, be among the first to have called on an assistant more than 2000 miles away from her office in Reston, VA. “I forget they're in North Dakota,” McWilliams says. “I just dial the number and they're there.”
“They” are the outsourced office staff who work for Piper Rudnick and other law firms out of a support center operated by the CBF Group in Fargo, ND.
At a time when discussions of outsourcing focus on possibilities in India, companies like CBF want lawyers to remember there is a “near shore” option as well. Renee Rutter, the president of CBF, is hoping her company will find a niche somewhere between the anonymous document processing work that may go to India and the front-line secretaries whom lawyers interact with every day.
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