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<b>Op-Ed</b>'Something Old, Nothing New, Everything Borrowed, Shades of Blue'

By Elizabeth Anne "Betiayn" Tursi
April 29, 2005

I think law firm marketing is in a “funk.” Recently I've been doing some research on law firm Web sites and have noticed that the look, the feel and yes the content of many of these sites is virtually the same. In a couple of instances, the exact wording from another firm site was used to describe a practice area. Could this be a coincidence? I don't think so. I even looked at firm histories and frankly most of the larger firms started the same way and ultimately have merged and purged to get to the size they are today … so what's so exciting about that? Corporate America does it all the time and the only time they tell you about it is in an annual report. Must we read about it every time we click on a site. I find law firm Web sites to be colorless, odorless and tasteless. Thank God most of them have eliminated Flash and Shockwave animated graphics. But what's with the blue coloring on the sites. I counted over 20 sites of major firms that have some shade of blue in their logo and as the backdrop for their homepage. Blue is soothing. Blue is one of the two colors of choice for hospital scrubs (the other is green … same feeling and stop thinking it's good to be green because it is color of money.). Could it get any worse? And then there are the firms that do their sites on the cheap and utilize the basic color palate … blue, red, orange, yellow that are taken right from the “auto font” color chart. Don't you know that it's the first impression that counts? Get with it … spend some money – that's “some” money; not an amount equal to the national debt. And for goodness sake, don't let your nephew create your site.

I'm trying to figure out if there is a disconnect between the in-house law firm marketing people and the outside or inside visual communication people. Don't they talk to one another? Because if they did I am fairly certain that law firm Web sites would have some differentials. You know you can actually tell what Web developer created which site. It seems to me that Web developers have a boilerplate brand that they convince law firms to purchase so that everyone looks the same … every history has the same format, every practice description sounds the same and let us not forget the “people” section which can appear as “our lawyers, our attorneys, our people, our professionals, us and not them … what's with that.

And then there are the biographies … BORING! I don't think anyone would hire someone after reading some of these bios. The blatant puffery that exudes from these magnus opuses would make a potential client think they had clicked on “E!” Looking at some of these bios would make one think that the individuals have received every accolade that the legal profession has to offer and have worked on every important matter that ever existed. Come on now … let's get real here. “And the Oscar goes to ….” The exception to the content are the photos which make the U.S. Post Office “Most Wanted” pics look like Annie Leibovitz head shots. Does the word “portraiture” mean anything to anyone? A word to the wise – cameras in the hands of a staff person will not do the job!

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