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Basics Revisited: Attributes of Intelligent Decision Support

By Steve Campbell
September 06, 2005

With a multiplicity of advanced decision support tools now available to law firm managers, it's important not to lose sight of key criteria for appraising all such systems. To facilitate effective decision-making, the designers and implementers of any reporting or BI system should aspire to these attributes: decision usefulness, relevance, reliability, timeliness and understandability.

Decision Usefulness

With automation, it became easier to generate volumes of financial data. In our zeal to produce more reports, a tendency to manage what is easier to measure evolved ' taking management's focus away from more strategic issues. To really improve management reporting in law firms, we need to align our reporting to the types of decisions we have to make.

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